Yes, you’ll need to sign up to use all site features and buy products.

To log in, go to the login page, enter your email and password, and click “Log In” to access your account.

On the login page, click “Forgot Password?” Then, enter your email to receive a reset link. Click the link and set a new password.

Yes, you can log in using your Facebook, Google, etc. On the login page, select “Log in with Social Media” and follow the steps.

After logging in, go to the “Profile” section. There, you can update your personal info and save the changes.

Yes, you can contact support to request account deletion. Once confirmed, your account and related data will be deleted.

Nope, signing up is completely free with no costs involved.

No, each email can only be used to create one account. If you want multiple accounts, you’ll need different emails.

Once logged in, head to the “Profile” or “Dashboard” section. There, you can view your account status, orders, and other details.

Just head to the signup page and enter details like your name, last name, email, and password. Then click the “Sign Up” button to create your account.

First, search for the product you want and add it to your cart. Then, go to your cart and click “Checkout.” In the next steps, enter your shipping and payment details to complete the order.

Yes, you can add products you like to your wishlist so you can easily add them to your cart and order whenever you’re ready.

If your order hasn’t been processed yet, you can change or cancel it through the “Orders” section in your account or by contacting support. If it’s already being processed, changes might no longer be possible.

In the cart or checkout page, enter your coupon code and click “Apply” to add the discount to your order.

Yes, you can add multiple products to your cart and place them all in a single order.

To track your order, go to the “Orders” section in your account, where you can view details and the current status of your order. You may also receive updates via email or text.

Delivery time depends on your location and shipping method, but it’s typically between 2 to 7 business days. More details are available on the product page and at checkout.

If your order hasn’t shipped yet, you can update the address through “Orders” in your account or by contacting support. After shipping, address changes may no longer be possible.

If the store offers this option, you can select your preferred delivery time at checkout.

Shipping costs depend on your location, package weight, and shipping method. The exact amount is shown at checkout, and sometimes shipping is free for orders over a certain amount.

Once your order ships, your tracking code will be sent via email or text. You can also find it in the “Orders” section.

If your order doesn’t arrive on time, please contact support so they can check the status and provide the necessary information.

Yes, usually you’ll receive a tracking code for international orders, which you can check through the postal service or shipping company’s website.

Your order will be delivered to the address you provided at checkout. Depending on the shipping method, a signature may be required upon delivery.

Yes, at checkout, you can enter an alternative delivery address, such as your workplace or any address that’s convenient for you.

To return an item, go to the “Orders” section in your account and select the order you want to return. Then click on “Return” or “Request Return” and enter the reason for the return. Once your request is approved, you’ll receive instructions for sending the item back.

Depending on the store’s policies, you may have to cover the return shipping cost, or the store might take care of it. Check the return and refund policy page for more details.

The time allowed for returning an item depends on the store’s policies, usually ranging from 7 to 30 days from the delivery date. Please check the return and refund policy page for specifics.

Items must be returned in their original condition, unused, and in the original packaging. You should also include the purchase invoice and return receipt. Some items may have specific conditions listed on the product page.

If you receive a damaged or defective item, contact support immediately and report the issue. Send pictures of the damaged item so the store can assess the situation. Usually, they will replace the item or refund your money .

If the item you received doesn’t match the description or images on the website, report it to support. They may ask you to send comparison photos for their review and necessary actions.

Yes, if you received a damaged item, you can request an exchange. After approval, the store will send you a new item .

If there’s an issue with your shipment (like receiving the wrong item or an incomplete order), contact support right away and inform them of the problem. The store will take necessary steps to resolve it.

Before buying, make sure to read user reviews and carefully check the product description. If there are product comparison options available, use them to make the best choice.

Yes, if the item is defective, you can submit a refund request. After the store reviews and confirms the defect, your money will be refunded.

Once you receive the item, check the packaging carefully. If you notice any damage or if it’s opened, inform support immediately and send pictures of the damaged packaging.

If the item you received differs from the website description, contact support right away and report the issue. Send pictures of the received item along with the website description. The store typically will exchange the item or refund your money.

Yes, after returning the item and getting your refund, you can reorder the same item or choose a different product .

To sign up as a seller, just head to the seller registration page and fill out the form. You’ll need to enter information like your name, contact number, type of business (individual or legal entity), and a description of the products you want to sell. Once your information is approved, your seller account will be activated.

The documents you need for registration include your national ID, a business license, banking information for income deposits, and if you’re a legal entity, the company registration documents.

Some sites charge a fee for seller membership, but many stores offer this service for free. There might be other costs, like sales commissions or advertising fees. All of these details are explained on the terms and conditions page.

Yes, many stores allow you to sell digital products too. You can upload your digital files for customers to download directly from the site.

Once your seller account is activated, go to the store management section and use the “Add New Product” option. Enter the product information, photos, price, and descriptions, then publish the product for display on the site.

Commitment to transparency means providing complete and accurate information about your products, prices, shipping conditions, and return policies to customers, as well as answering their questions. This helps customers feel confident in their purchases and have a good experience.

Log into the seller management section of your account and update your product information. This includes prices, stock levels, descriptions, and product images. Keeping your information current helps attract more customers.

The product page should include detailed descriptions, features, technical specifications, high-quality photos, prices, shipping and delivery conditions, and return policies.

You can build trust by providing valid documentation, clear and detailed descriptions on the product page, and responding to customer inquiries. Additionally, showcasing positive reviews from previous customers on the product page helps a lot.

Yes, any changes to the price or stock of a product should be updated on the site promptly so customers are aware of the product’s current status.

Selling as an individual means you’re selling products under your own name, while selling as a legal entity means you’re selling through a registered company or organization. Legal entities typically require more documentation and have more legal obligations.

In most cases, the conditions are similar, but legal sellers may need additional documents and have more legal commitments.

Absolutely! Individual sellers can use all the features of the site. The differences mainly lie in the legal obligations and required documents.

Yes, you can convert your seller account to a legal entity by providing the necessary documents and permits. To do this, just log into your account management and submit a request to change your account type.

The collaboration rules cover membership conditions, seller obligations, pricing methods, shipping and delivery conditions, return and refund policies, and advertising and marketing rules. These guidelines help keep sales transparent and organized.

Yes, as a seller, you can set the prices for your products. However, it’s a good idea to price them accurately and in line with the market to attract more customers.

As a seller, you’re obligated to provide accurate and complete product information, respond to customer inquiries, ship products on time and correctly, and accept returns and refunds according to the site’s policies.

Yes, you can sell on multiple online stores simultaneously. Just make sure to keep your product inventory updated across all platforms to avoid any stock issues for your customers.

Most online stores offer advertising features like product highlights, promotional banners, and advertising campaigns. You can manage your advertising through the advertising section in your seller account.

Shipping time depends on the product’s availability, the seller’s and customer’s locations, and the shipping method. Sellers should specify the estimated shipping time on the product page and stick to it.

Typically, shipping takes between 2 to 7 business days, but this can vary based on the seller’s and customer’s locations. More precise details will be shown on the product page and during the order process.

Once the item is shipped, the tracking code and shipping status will be sent to the customer via email or SMS. Customers can also track their order status through their account.

If there’s a delay, contact the customer immediately to explain the situation. Set a new delivery date, and if the customer requests a refund, honor their request.

On the product page, include an estimated delivery time based on the shipping method and the customer’s location. A more precise delivery time will also be displayed during the checkout process.

Yes, most online stores offer express shipping options. You can choose express shipping at checkout and pay the additional fee for it.

You can answer customer inquiries through the seller panel. Additionally, you can communicate with customers via email or phone to address their concerns.

It’s best to respond to customer questions and issues within 24 hours. This helps increase customer satisfaction and ensures a better shopping experience.

You can view and manage customer reviews and ratings through the seller panel. Make sure to respond to both positive and negative feedback, and take necessary actions if improvements are needed.

Most stores don’t allow the deletion of negative reviews, but you can respond to them and try to resolve the customer’s issue. This shows your commitment to better service and customer satisfaction.

Payments are typically deposited periodically (like weekly or monthly). You can find more specific information about the payment schedule and methods in the financial section of your seller account.

Yes, stores usually charge a commission for selling products, which will be deducted from your payment. You can find detailed information about the commission rate and terms in the store’s terms and conditions page.

Yes, It depends on the time elapsed since you placed your order. If your order is in its early stages and the product has not been shipped, you can change or cancel it. Otherwise, you can change or cancel your order with the deduction of the relevant preparation and shipping costs. Additionally, customized products, such as handicrafts made specifically for you, cannot be changed or canceled.

We are proud to announce that we are the first online store in the Iranian community to offer payment options in both Rial and Dollar. BombKala supports secure payment gateways including ZarinPal for Iran and PayPal for international transactions. You can choose whichever payment method is more convenient for you.

All terms and conditions related to this section are outlined in the “Return and Refund Policy” on our website, which you can review in full. Additionally, please ensure you read all website policies before making a purchase to prevent any future issues.

The shipping cost depends on various factors such as the weight, dimensions, and type of the item. In some cases, the item may have a large volume but low weight, while in others, it might be lightweight but highly valuable or fragile. Therefore, the shipping cost varies based on different conditions. Additionally, the method of shipping (air, sea, or land) also affects the final cost.

Yes, BombKala ships products both domestically and internationally. We are also proud to source all original products directly from the country of manufacture and deliver them to our customers.

The delivery time of the order depends on the type of product, the country of origin, and the chosen shipping method. Shipping can be done by air, sea, or land. Generally, the delivery time takes between 2 to 5 weeks.

You can track your order using the purchase invoice sent to your email or the tracking code received via SMS. Additionally, you can check the status of your shipment through your dashboard on our website and our 24/7 customer support.